Delete your data

There are four ways to delete data Pappus holds. You do not need a Pappus account for the last two.

1. Disconnect one platform in Pappus

In Pappus, open Connections, find the platform and choose Disconnect (workspace owners and admins). Pappus stops using the platform immediately and deletes the access token it held, and the data we received from that platform — its account identifiers, comments and mentions, and the metrics we read — is deleted, normally within minutes and always within 24 hours. Posts already published stay on the platform; delete them there if you want them gone. Your drafts in Pappus are kept until you delete them.

2. Remove Pappus in the platform's own settings

Removing Pappus there revokes our access. Where the platform tells us (Facebook, Instagram and TikTok do), we then disconnect and delete the data as in route 1; otherwise the next time Pappus tries to use the connection it finds the access gone and shows it as disconnected — use route 1 or 4 to have the data deleted straight away.

• Facebook: Settings & privacy → Settings → Apps and websites → Pappus → Remove
• Instagram: Settings → Website permissions → Apps and websites → Pappus → Remove
• LinkedIn: Settings → Data privacy → Permitted services → Pappus → Remove
• X: Settings → Security and account access → Apps and sessions → Connected apps → Pappus → Revoke
• Google (Gmail): Google Account → Security → Third-party apps → Pappus → Remove access
• TikTok: Settings and privacy → Security → Apps and services → Pappus → Remove
• Reddit: User settings → Safety and privacy → Apps you've authorized → Pappus → Revoke

If you removed Pappus from Facebook and sent a deletion request, you will receive a confirmation code; you can check its status on the deletion status page.

3. Delete your whole workspace

A workspace owner or admin can request deletion of the workspace in Pappus under Privacy (Settings → Privacy). We email a confirmation link to the signed-in address. Once confirmed, the workspace and everything in it — content, contacts, connected platforms and their data, billing records at Stripe and files — are erased within 30 days, including from our service providers.

4. Email us — with or without an account

Email support@pappus.tech from the address you want deleted, or tell us the platform and your handle or username on it. This covers people who cannot sign in and people who are not Pappus users, for example someone who commented on a business's post or signed up for a business's newsletter. We verify the request and delete the data within 30 days, and confirm by email.

What is kept

We keep a short record that a deletion happened (when, and what kind of data), without the deleted content, for 400 days, so we can show we did it. Database backups expire within 7 days. See the Privacy Policy for what we collect and how long we keep it.