Help center
Short, plain-language answers to the questions operators actually run into. Every article describes what the product does today — the exact banners, error messages and buttons you'll see. Can't find your answer? Contact support.
Billing
Credits and the monthly cap
What a credit is, how many each plan includes, what the 1.5× hard cap means, why you saw a credit-cap banner, and how top-up packs work.
Images
“Image couldn't be generated”
Why a draft arrived without its picture: the monthly image budget per plan, why the text still ships, and how to get the image back.
Video
Video budget and quality review
The per-plan monthly video budget, storyboard vs. reel, and what the “Video hidden after quality review” and “Video couldn't be generated” banners mean.
Connections
Connecting channels
What each channel needs to connect — LinkedIn profile vs. Company Page, blog and newsletter providers, and Instagram and Facebook, which are coming soon.
Outreach
Gmail outreach
Connecting Gmail for outreach: what Pappus can and can't do with your Gmail, who you can email, recording replies, and managing and deleting your Gmail data.
Approvals
Why a draft is blocked
What lands a draft in the Blocked column — reviewer policy blocks, claims that need a source, near-duplicates, the safety linter — what auto-fix already tried, and what to do next.
Approvals
Approve, schedule, publish
How a draft gets from Approvals to a live post: the approval gate, scheduling, Publish now and Send now, overdue posts, and why a published post can't be deleted.
Weekly plan
Your weekly generation schedule
Setting the day, time and timezone your drafts are generated, what Generate now does, reading “N of M planned posts have a draft”, and how pinned posts survive the weekly refresh.
Media
Uploading your own photos and logo
Using your own photos and clips in Compose, before/after posts, and how your logo or a generated wordmark ends up on generated images, videos, emails and pages.
Data
Deleting, archiving and rejecting
What rejecting, archiving and deleting a draft each do, what is kept for the audit trail, and how to file a GDPR deletion request on the Privacy page.